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While we're in beta, every feature is free.

After the beta, comparing every retailer's plans, the savings view, the 7-day forecast and "would solar or a battery pay off?" stay free.

Coach, for homes without a battery, is $3.99 a month or $29 a year: a check every month for a cheaper plan, appliances timed by your plan and the weather, Reports, alerts, and your bills and appliance labels read for you from a PDF or photo (on the free plan you type the bill's figures in). Coach + Battery, for homes with a battery, is $6.99 a month or $59 a year: everything in Coach plus battery forecasts and tips, the VPP check and the battery health report. Cancel any time.

Everyone who tried the beta gets 50% off their first year. If your installer offers Battery Coach, everything is included.

For the next three days we take the weather forecast for your panels (how much sun they'll get, half-hour by half-hour), take off what your home usually uses, and what's left is spare solar. Each washer, dryer, dishwasher or car charge is placed where it uses the most of that spare solar and the least from the grid.

If today is cloudy and a sunnier day is coming, you'll get a reminder at your usual time saying it can wait, with the best time today if it can't. Set how long each appliance can wait (same day, 1 day or 2 days) when you edit it. Washers, dryers and car chargers can usually wait up to 2 days; dishwashers 1; ovens, hot water and pool pumps run the same day.

Without a battery, solar you don't use when it's made goes to the grid for the feed-in rate, so running appliances in the sunny hours is the main way to save.

Every residential electricity plan that retailers publish through the Australian Energy Regulator (the same data behind Energy Made Easy), checked every morning. New and changed plans are picked up the next day, and plans that are withdrawn or past their end date stop being offered.

Plans whose prices change with the season (for example dearer in summer) are priced with each season's rates for the days in it, so the yearly cost reflects the whole year. Always check the retailer's own offer before switching: prices can change after we last checked.

Yes, in Settings → Coach, once Coach is paid (it's free during the beta). Depending on your phone, you pay either on Stripe's secure page, which opens in your phone's browser, or through the App Store or Google Play.

Whichever way you subscribe, Coach is on for your account everywhere: the website, the Android app and the iPhone app. Manage or cancel it where you bought it: Settings → Coach shows the right place. Subscriptions bought through Apple or Google are cancelled and refunded by Apple or Google.

The terms explain what Battery Coach is and isn't: it gives estimates, not financial or electrical advice; it only reads your data and never controls your battery; and weather alerts are forecasts, not official warnings. They also set out your rights, which include everything the Australian Consumer Law gives you.

We ask again only when the terms change in a way that matters, and we email you before that happens. You can read them any time from the link on the website home page or the sign-in page.

No. Battery Coach only reads your data. It can't change how your battery charges, discharges or reserves power.

FoxESS connects directly today. Sungrow, GoodWe and Tesla connections are built and are being switched on.

For any brand, you can upload your battery's daily figures as a CSV from its app (Battery tab → Enter your battery's figures). Bills and meter data also give good savings figures and full plan comparisons.

With battery data: each day, the energy your battery supplies is worth your evening price, minus the feed-in credit you gave up by storing solar instead of exporting it. We average that and scale it to a year.

Without battery data, we compare bills from before and after your battery, matched by time of year. With only one bill, we give a range estimate and list the assumptions.

Tap Call on the recommended plan (Plan check, Retailers or your Overview) and ask the retailer for that plan by name. Have a recent bill handy: they'll need your address and NMI.

Each number shows where it came from. A few were checked on the retailer's own website; the rest come from a retailer directory, so check them on the retailer's website if the call doesn't connect. Battery Coach doesn't switch plans for you and isn't paid by retailers.

Common reasons: the backup reserve is set high, the battery is bigger than your evening use, there's little spare solar in winter, your plan doesn't reward the battery, or a VPP is using stored energy. Check the alerts on your Overview, then try the Plans tab and talk to your installer about settings.

Open your home's Usage tab. It shows where to get the data for your distributor, with a link, the steps, and how long it takes. Some distributors let you download it straight away; others email it within about 10 business days.

Upload what you have (at least 4 weeks). For comparisons we fill in the rest of the year: each missing day uses your own half-hourly pattern from the most similar month you have, scaled by how use and solar export typically change through the year in your state.

The Usage tab shows how many days are estimated, and you can download the full year as a NEM12 file (estimated days are marked "E"). Upload newer data whenever you can: measured days always replace estimates.

If you've added appliances (EV charger, washer, dryer and so on), we work out what each retailer would cost if you ran them at the best times on that retailer's plan, using spare solar first. The saving compares that with your current plan at your usual times, so you can see the switch and the habit change together.

We take every published plan in your area from the government's energy plan data, and price each one against every half hour of your meter data, including supply charges, GST and solar credits.

Conditional discounts, sign-up credits, fees and demand charges aren't included yet, so check the plan's Energy Fact Sheet before switching.

"Hasn't discharged": your battery barely supplied your home for 3 days. "Isn't charging from solar": your panels made power but the battery didn't fill. "No new data": we haven't heard from your battery for more than 3 days, often a Wi-Fi problem. "Doing less than usual": a week well below your normal level.

Check your battery maker's app first, then contact your installer. You can dismiss an alert; it clears itself when things return to normal.

For each half hour we work out what the run would cost: energy from spare solar costs the feed-in you'd otherwise earn, and the rest costs your plan's rate at that time. We pick the cheapest start within the hours you allow and compare it with your usual time.

Spare solar comes from your meter data if you've uploaded it, otherwise from your bills' feed-in, otherwise from your solar system's size. Big users like an EV get first claim on it.

We learn your home's own profile: how much your panels really make for a given amount of sun, your typical weekday and weekend use, and how much extra you use on cold and hot days. With battery data this comes from your daily readings matched to the weather on those days; otherwise from your bills and system size.

We then take the weather forecast for your postcode (sun on panels facing your roof's direction, and temperature) and work out, hour by hour, your solar, use, battery charge and what you'll buy and sell. It updates every 3 hours, and appliance times use it to wait for a sunny day.

Each month (and each day within a month): your grid use and cost with your battery, what they would have been without it, and the saving. Costs use your current plan's rates, supply charge, GST and feed-in credit.

"Without battery" adds back the energy your battery supplied and the solar it stored. Where there isn't a full year of meter data, or no battery figures, those days are estimated from your own pattern and the seasons, and marked "est.".

Weather forecasts reach about 16 days, so the first 16 days use the forecast. Days 17 to 30 use typical weather for this time of year, based on the last three weeks, and are labelled "Typical". Switch between 7 and 30 days at the top of the Forecast tab.

The Forecast tab has a card called "How accurate the forecast has been". Each evening we save the forecast for the next day, and once that day has passed we compare it with what your battery actually recorded: solar, use and the battery's highest charge.

The card shows the typical error for each, the last 7 days side by side, and how the weather forecast did against simply repeating last week. If the solar forecast has been consistently high or low for at least 5 days, later forecasts are adjusted to match.

The weather comes from three forecast models (European, American and German), weighted by how well each one has matched your own panels. Clear, hazy and overcast days are corrected separately, from how far off the forecast has been on each kind of day at your home, and the battery's charge follows how your battery has really behaved: the lowest and highest levels it keeps, and any overnight charging from the grid.

Notifications go once they're no longer true, read or not: an "Export now" tip at the end of its hour, a storm warning once the storm has passed or is no longer forecast, an appliance reminder when its time window ends, and a plan reminder when the season starts or if switching is no longer worth it.

On a wholesale plan (Amber, Localvolts, Flow Power), what you earn for exports changes every half hour. The Forecast tab shows "Wholesale prices, next 6 hours" from the market operator's (AEMO's) forecast, with the best half-hours marked.

Coach then says either "Export now" (with how much your battery can spare after what your home needs until the sun is back) or "Hold your battery" when a higher price is forecast later.

If AEMO's forecast isn't available, we use the usual price for each half-hour over the last 14 days and say it's an estimate. On a fixed feed-in rate, the time you export doesn't change what you earn.

Appliances tab → Add (or Edit) → "Take or choose a photo". Photograph the star-rating label, the model plate, or a screenshot of the shop's product page. You can also just type the model number.

We read the model, look it up in the government's Energy Rating register, and fill in the stars, the kWh a year and what each run uses. The register's figures win over the label when both are there.

Every figure stays editable before you save; a figure you change is kept as your own. The photo is only read, never stored.

Forecast tab → "12 months". The outlook covers a full year: the weather forecast for 16 days, the seasonal forecast for about 7 months, then typical weather. It's added up for summer, autumn, winter and spring.

"The cheapest plan for each season" prices every plan for your address on each season's forecast use and exports, with your battery working, supply and feed-in included. It shows the cheapest plan for the whole year, and what switching each season would save on top.

If a different plan would save at least $25 and 8% in a coming season, we remind you three weeks before it starts, in the app and by email, once per season. You can turn the reminder off on the same page.

What your battery has saved since you added your home (or since it was installed, if that was later), from its own daily figures, plus what a plan switch saved if you changed plan after joining: each bill on the new plan compared with the same usage on your old plan's rates.

Days without battery figures use the usual saving for that time of year, and the card says how many. Tips you followed aren't counted, because we can't measure them; they're in "With Battery Coach's recommendations" as estimates.

Bills → "Check my Amber bill". Choose the bill, then give us Amber's half-hours (your Amber API token, from Settings → Developers in the Amber app, or Amber's usage file) and your smart meter file (NEM12) for the same dates, unless it's already on your Usage tab.

We compare every half-hour: the kWh Amber billed against your meter, each price against AEMO's wholesale price for that half-hour (plus your network's charges and losses), and each charge against kWh × price. Then we add the bill up again: usage, less solar credits, plus supply charge and membership.

If something's off by $2 or more, you get the list of half-hours and a message you can send to Amber. Your token is used once and not kept, and nothing you add is stored.

Yes, in the Battery Coach app for Android or iPhone: Settings → Phone notifications → "Turn on notifications on this phone", then choose the kinds: severe weather, Coach tips, plan reminders and appliance reminders.

They only say what kind of alert it is (for example "Severe weather forecast near you"), never amounts, plans or your address; open the app for the details. Nothing but severe weather is sent between 9 pm and 7 am.

Signing out of the app stops them on that phone. You can also turn them off in your phone's settings. On the website, alerts show in the bell at the top.

Battery Coach is only for adults: it deals with energy contracts, bills and spending decisions. Everyone, including each household member, declares they're 18 or over the first time they sign in, and the account holder confirms it for each person they add.

We record the declaration and when you made it. We don't ask for your date of birth or any ID.

When the terms of use or privacy policy change, everyone is asked to accept the new version once. The 14 November 2026 version adds household members (up to four), the age declaration and phone notifications.

Shelly plugs and meters link directly with the key from the Shelly app. Almost anything else works through Home Assistant: EV chargers (Tesla Wall Connector, Zappi, Wallbox and others), Tuya and Arlec Grid Connect plugs, TP-Link, and Bosch, Siemens, LG and Samsung appliances.

A website can't scan your home Wi-Fi, so we find devices through those accounts. Press "Find devices" any time to pick up new ones.

EV chargers, washing machines, dryers, fridges and freezers, dishwashers, ovens, electric hot water, pool pumps and anything else. Washing machines, dryers and fridges have a brand list, ranked by Canstar Blue's customer ratings, with "Other brand" to type any brand. The brand is for your records; the energy figures come from what you enter (or typical values).

For an EV, choose your charger: a power point (2.4 or 3.6 kW), a wall charger (7 kW) or a three-phase fast charger (11 or 22 kW). The charging time is worked out from that. A fridge runs all day, so it isn't planned; we use it for blackout backup and the VPP check.

VPP events usually run on hot afternoons and evenings (about 4pm to 9pm) and use your battery down to the provider's minimum reserve. If the car is charging then, that charge comes from the grid at the evening price. A fast charger can also empty a home battery in a few hours if the battery is allowed to supply it.

Add your EV and charger on the Appliances tab. The VPP and Appliances tabs then show your EV risk: how often events could clash with charging and roughly what it costs, how quickly the charger could drain the battery, whether your supply needs checking for a fast charger, and what's left for the fridge in a blackout. Charging from midday solar avoids most of it.

It adds up what each of our suggestions could save you each year, on top of what your battery already saves: switching to the cheapest plan, joining the best VPP for your battery, running appliances at the suggested times, and changing your battery settings. Tap one to see the details.

The total is the most you could gain: the suggestions can overlap, because appliance times and battery settings are worked out on your current plan. If you charge an EV, the VPP suggestion points you to the EV risk first.

No. Battery Coach only reads data. It never switches a smart plug, charger, appliance, battery or inverter on or off, and it never changes their settings.

We remind you when a good time is coming up. Start the appliance yourself, or use its own timer, schedule or delay-start. For an EV, most chargers and cars let you set a charging schedule in their own app.

Check your spam or junk folder, and wait a minute. If you've asked for several emails, wait a while before trying again.

Type the 6-digit code from the same email on the sign-in page instead: it works in any browser and in the phone app.

Some email services (Outlook and Hotmail especially) check every link in an email, which can use it up. That's why the link now opens a page with a Sign in here button.

Each street address can have one account holder. If you see "This address already has an account holder", ask that person (their email is partly shown) to add you as a household member in Settings → Household. Then sign in with the email they added.

If you think it's wrong (for example a previous owner of the house), use the question form below and we'll sort it out.

Settings → Household. Enter their email and confirm they're 18 or over: we send them a link, and when they sign in with that email (and make their own 18+ declaration) they see your home. They can see and use everything; only you, the account holder, can change the home's details, battery connection and emails. You can add up to four household members and remove any of them at any time.

Reports → Battery health shows your battery's usable capacity over time against what its warranty promises, the energy through it, cycles, efficiency, temperatures, faults and firmware, by day, month or year.

Download it as a CSV or save it as a PDF for a warranty claim. Add your warranty terms and serial number in Settings → Battery warranty.

Your electrician should give you an electrical compliance certificate for the battery installation. It's often needed for warranty and insurance claims. Tick the box and add the certificate's date (Overview or Settings), and it turns green. Not got it yet? Set the date you expect it by, and ask your installer.

The Battery tab shows the work mode, backup reserve and charge times that suit your current plan, including whether to top up from the grid in a cheap or free period, by month and for the next 7 days. We never change your battery: you or your installer set these in its app.

The VPP tab lists current VPP offers for your state, network area and battery brand, with what each pays and what you give up. Some providers don't publish their payments: those say "ask the provider". Offers change often, so check the provider's terms before signing up.

We check the weather for your home several times a day. If hail, a severe storm, damaging winds, heavy rain, extreme heat or heavy snow is forecast in the next 48 hours, you'll see it at the top of every page and get an email with the risk and what to do (like raising your battery's backup reserve before a storm, if you have one). The alert in the app is free for every home; the email is part of Coach. These come from the forecast, not official warnings: see the Bureau of Meteorology for those.

If severe hail has been reported within 25 km of your home in the last 50 years (from the Bureau of Meteorology's storm archive), Coach suggests checking your insurance covers your solar and battery, keeping your paperwork together, and checking your solar output after a storm.

Yes. On Android or a computer, tap Install app on the Overview (Chrome or Edge). On iPhone, open it in Safari, tap Share, then Add to Home Screen.

Your data is stored in Sydney, Australia. Your battery's access key is encrypted. Other users can't see your homes, bills or meter data.

If you joined through an installer, they see only totals across their customers (such as how many use the app and average savings), never your bills, meter data or address.

Open Security (top of your homes list, or Settings → Account security). Choose text-message codes to your mobile, or an authenticator app (Google Authenticator, Microsoft Authenticator, 1Password and similar). Adding both means you're not locked out if you lose one.

Once it's on, you enter a code each time you sign in, and again before changing settings, battery or device connections (then not again for 15 minutes). We email you whenever two-step verification is added or removed.

Use your other way to verify if you added one. Otherwise contact us from your account email: we'll check it's you before resetting two-step verification. If you think someone else has access, open Security and choose Sign out everywhere.

In Settings you can disconnect your battery, delete meter data, or delete a home with all its bills and data. To delete your whole account, open Settings → Delete my account (it asks for your two-factor code and for you to type DELETE). If you subscribed in the App Store or Google Play, cancel that subscription there first.

No. All figures are estimates from your data and stated assumptions, to help you decide. Check details with the retailer or VPP provider before you switch.

Pilots are arranged individually. Ask us using the form below and we'll explain pricing for your customer numbers.

Totals only: how many customers, how many have connected their battery or added a bill, their average estimated saving, and how many have a battery alert. You never see individual bills, meter data or addresses.

Quote requests from your calculator link are different: those people chose to share their name, contact details and results with you.

Yes. On your dashboard, change your business name, brand colour, logo link and support email. Customers see the changes straight away.

FoxESS now, Sungrow soon. Customers with other brands can still use bills and meter data. Tell us which brands you install most and we'll prioritise them.